FREQUENTLY ASKED QUESTIONS

How do I order?
You may seamlessly order via our online platform. Start your shopping journey here

 


What are the payment methods?

We accept Bank Deposit, Cash on Delivery, and Credit Card.

 


Do you accept Cash on Delivery?
Yes, we accept Cash on Delivery.

How long do I have to wait for my package to arrive?

For customers who opt via Padala Express, please expect your package within 4 business days. Check here to track order

For customers who chose via Gogo Express, delivery will take for 2 to 3 business days. Click here to check the status of order.

For customers who opt via LBC, please expect your package within 3 business for Metro Manila and 7 to 10 business days for Provincial areas. Kindly click here to track your order.

 

 

Do you accept Same-day Delivery?

Yes, we delivery every Wednesday and Saturday only by our Mollycoddle riders on  below selected cities in Metro Manila. 

Las Pinas

Makati

Mandaluyong

Manila

Marikina

Muntinlupa

Paranaque

Pasay

Pasig

Quezon City

San Juan

San Mateo

Taguig


Do you ship internationally?

Yes, please contact us for quotation.


Do you do allow pick-up ?

If you are as excited as we are to receive your package, you may opt for pick-up via your preferred courier. Kindly wait for our Pick-Up Notification email once your items are ready for pick-up. Customers will be the one to book the rider. 

Do you accept resellers? 

Currently, we do not accept wholesale / resale program


My item is damaged, do you accept returns and exchanges?
Yes. You may refer here for returns and exchanges policy.